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Frequently Asked Questions

FAQ

How do I choose the right toy for me?

Pleasure is personal, and we celebrate that! Whether you’re exploring for the first time or elevating your self-care routine, we offer guides, quizzes, and expert advice to help you find the perfect match for your desires and needs.

Do you offer educational resources about sexual wellness?

Yes! Extra-Spice is more than just a store—we’re a movement. Our blog, workshops, and expert-led guides cover everything from sexual empowerment to body confidence, ensuring that you feel informed, inspired, and in control of your pleasure.

Is my personal information secure?

100%! We use encrypted payment systems and strict data protection measures to keep your personal details safe. Your pleasure, your privacy—both are sacred at Extra-Spice.

What lubes are safe to use with my toy?

We always recommend high-quality, body-safe lubricants. Water-based lubes are best for versatility and compatibility with all toys, while organic and pH-balanced options enhance comfort and pleasure.

Do you offer products for beginners?

Absolutely! Pleasure is a journey, and we support every step. We have beginner-friendly designs, slow-intensity options, and guides to help you explore at your own pace—with confidence and comfort.

How can I introduce a toy into my relationship?

Exploring pleasure with a partner should feel exciting and empowering. We provide guides on how to start the conversation, introduce toys with confidence, and create a shared pleasure experience that strengthens intimacy and connection.

Do you offer returns or refunds?

Due to hygiene and safety, we cannot accept returns on opened products. However, if your item arrives damaged or faulty, our team is here to support you with a replacement or store credit—because quality and care are our promises to you.

How do I clean and care for my toy?

Caring for your pleasure tools is an act of self-love. Wash your toy with warm water and mild soap or use a gentle, pH-balanced toy cleaner. Store it in a clean, dry place—because your pleasure deserves premium care.